Privacy
Policy

MeridAx Ltd (“MeridAx, MeridAxPay”, “we”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, registration details, business type, processing volumes
• Identity Verification: Government-issued identification, beneficial ownership information (for KYC/AML compliance)
• Financial Information: Bank account details, processing statements (for business assessment purposes)
• Technical Data: IP address, browser type, device information, cookies and usage data
• Communications: Records of correspondence, enquiry forms, and support communications

2. How We Use Your Information

We use your personal data for the following purposes:

• To assess and process your application for payment services
• To comply with our legal and regulatory obligations, including KYC and AML requirements
• To communicate with you about our services, updates, and your account
• To connect you with appropriate banking and processing partners
• To improve our website and services
• To prevent fraud and financial crime
• To meet obligations under applicable financial regulations

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: To fulfil our obligations under our service agreements with you
• Legal Obligation: To comply with KYC, AML, and other regulatory requirements
• Legitimate Interests: To operate and improve our business, prevent fraud, and maintain security
• Consent: Where you have provided explicit consent, such as for marketing communications

4. Data Sharing

We may share your personal data with:

• Acquiring banks and payment processors within our network (for the purpose of establishing your payment services)
• Card schemes (Visa, Mastercard, etc.) as required for compliance purposes
• Regulatory authorities and law enforcement as required by law
• Professional advisors (legal, accounting) under confidentiality obligations
• KYC and AML screening service providers

We never sell your personal data to third parties for commercial purposes.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and business requirements. For most business relationships, this means a minimum retention period of 5 years following the end of the relationship, in compliance with AML regulations.

6. Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the website to function correctly and cannot be disabled. Analytics cookies help us understand how visitors use the site — you can manage your cookie preferences using the banner displayed on your first visit.

7. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All banking partner connections are PCI DSS compliant.

8. International Transfers

As a global payment intermediary, we may transfer personal data to countries outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us at info@meridaxpay.com or in writing to MeridAx Ltd.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.